Question 1

Baggage Information

Accepted Answer

Hand-carry baggageMaximum weight: 10 kg per personMaximum dimensions: 55 × 40 × 20 cm (length × width × height)

Check-in baggageFree allowance: 20 kg per boarding passMaximum weight per item: 30 kgCheck-in deadline: at least 45 minutes before departureCounter closes: 30 minutes before departure

Excess baggagePrice: $1 per kg

Odd size itemPrice: $9 per item (up to 20 kg)

Includes the following items:Surfboards, wakeboards, bicyclesLong items exceeding 1.5 m in lengthLarge items exceeding 100 × 60 × 30 cmItems that pose a safety hazard if carried as hand luggage

Check-in requirements:All baggage must be checked in at the terminal (Level 2) at least 45 minutes before departureThe baggage check-in counter closes 30 minutes before departure

Question 2

Visa

Accepted Answer

Your passport or travelling document must be valid at least six (6) months after the date of entry.

ImportantAll travelers should check the latest entry requirements before booking.

Singapore: https://safetravel.ica.gov.sg/Indonesia: https://kemlu.go.id/singapore/en

Please noteYou must make your own arrangements to obtain visas and any other required travel documents.

Question 3

Terminal fee

Accepted Answer

All mandatory fees are included in the checkout price. Terminal fees are included, with no separate payment required.

Question 4

Check-in/Boarding

Accepted Answer

Counter check-inAvailable from 3 months before departure up to 1 hour before departure.During peak periods such as weekends and holidays, it is recommended to obtain your boarding pass at least 90 minutes before departure.

Immigration checkpoint / boarding gateThe boarding gate opens 45 minutes before departure and closes 15 minutes before departure.Passengers should arrive at immigration at least 30 minutes before departure to allow sufficient time for security and immigration clearance before the gate closes.

Important notesArrive early, especially during peak periods such as weekends and holidays.The boarding gate closes 15 minutes before departure. Late arrival may result in denied boarding without a refund.Ensure you have all required immigration documents, including a passport with at least six months’ validity.Baggage check-in counters close 30 minutes before departure.Boarding is typically called 15 minutes before the scheduled departure time.

Question 5

Rescheduling tickets

Accepted Answer

Rescheduling is free of charge, up to two times.You can reschedule up to 3 hours before departure via website.

ConditionsAll changes are subject to seat availability and any fare differences.

ImportantFlexi-Trip applies to all passengers in the booking. Individual passengers cannot be rescheduled separately.Tickets are non-transferable - name changes are not permitted

Question 6

Child, infant information

Accepted Answer

Important: Infants and children must be included in the passenger headcount; there are no discounts.

Question 7

Departure location

Accepted Answer

In Batam - Gold Coast International Ferry Terminal BengkongLocated in central Bengkong district of Batam City on the eastern side of Batam Island, close to the Golden City / Golden Prawn area.

In Singapore - HarbourFront Centre Situated at HarbourFront in southern Singapore, next to HarbourFront MRT station and VivoCity mall, this terminal offers convenient connections to public transport and city amenities.

Batam Gold Coast to Singapore Harbourfront Centre

Daily Ferry Schedule

Travel Classes

Standard Class

Trip information & FAQ

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