• Check-in counters open 1 hour before departure and close 30 minutes before departure.

Important Notes:

• Please arrive early, especially during peak periods such as weekends and public holidays.
• Late arrival may result in denied boarding without a refund.
• Make sure you have all required immigration documents before

Traveler entering Indonesia need to submit Arrival card through All Indonesia App. Please see attached for your guidance and for more info, please refer to allindonesia.imigrasi.go.id.

Please check that all your relevant travel documents are in order – passport validity of at least 6 months from date of travel; entry visas; vaccination requirements; etc. Or you may be denied boarding. Refunds will not be provided in these cases. Check with official government websites on the current requirements prior to travel.

Free Baggage (Included in the Ticket):

Checked Baggage:

• Each passenger is allowed free checked baggage up to 20 kg.

Hand Luggage:

• Each passenger may carry one piece of hand luggage.
• Maximum size is 55 cm × 40 cm × 20 cm (length × width × height).
• Maximum weight is 10 kg.
• Hand luggage must fit under the seat or in the overhead compartment.

• Tickets on this route are non-refundable and cannot be changed.

• There are no discounts available on this route. All passengers must purchase a ticket, regardless of age.

Departure Port: Batam Gold Coast Ferry Terminal

Arrival Port: Singapore Harbourfront Centre Ferry Terminal