A2 TICKETS LTD
A company registered in England and Wales
Website: www.lyriaa.com
Last Updated: February 3, 2026
This website www.lyriaa.com and any associated mobile applications (together, the “Platform”) is operated by A2 TICKETS LTD (trading as “Lyria”), a company registered in the United Kingdom (“Company”, “we”, “us”, or “our”). Please read these Terms and Conditions (“Terms”) carefully before using the Platform and the services offered by A2 TICKETS LTD or third-party transportation operators (“Carriers”) through the Platform (the “Services”).
By accessing or using the Platform, creating an account, or purchasing tickets through our Services, you (“User”, “you”, or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms. “You” and “your” includes:
Any person who accesses the Platform;
Any person on whose behalf you make a purchase; and
All passengers included in any booking.
You must be at least 18 years of age to use our Services. By using the Platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.
A2 TICKETS LTD operates as a ticket retailer, purchasing transportation tickets from various Carriers worldwide and reselling them to customers through the Platform. We facilitate the booking and purchase of tickets but are not the transportation provider. The actual transportation services are provided by the respective Carriers, and your travel is subject to their terms and conditions of carriage.
In certain cases, A2 TICKETS LTD may act as an authorized agent on behalf of specific Carriers. Where we act as an agent, this will be clearly indicated at the time of booking, and the Carrier’s terms and conditions will apply directly to your purchase.
A2 TICKETS LTD reserves the right, at its sole discretion, to change, modify, add, or remove any part of these Terms at any time without prior notice. We will indicate the date of the last revision at the top of this page.
Your continued use of the Platform after any changes or modifications constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue using the Platform and Services immediately.
It is your responsibility to periodically review these Terms to stay informed of any updates. We recommend checking this page regularly for any changes.
Certain Services may be subject to additional terms and conditions, which will be displayed at the time of booking. Such additional terms are incorporated by reference into these Terms.
Subject to these Terms, A2 TICKETS LTD provides a platform that enables you to:
Search for ferry routes and other transportation options;
Compare prices and schedules from various Carriers;
Book and purchase tickets for transportation services;
Manage your bookings and receive electronic tickets;
Access customer support for booking-related inquiries.
We strive to ensure the Platform is available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access to the Platform. We may suspend, withdraw, or restrict the availability of all or any part of the Platform for business or operational reasons without liability.
A2 TICKETS LTD may change, suspend, or discontinue any aspect of the Services at any time, including the availability of any feature, database, or content, without notice or liability.
The transportation services displayed on our Platform are provided by independent Carriers. We do not own, operate, or control any ferries, vessels, or other transportation vehicles. The Carriers are solely responsible for providing the actual transportation services.
To access certain features of the Platform, you may be required to create a user account (“Account”). When registering, you must provide accurate, current, and complete information.
You are responsible for:
Maintaining the confidentiality of your Account credentials;
All activities that occur under your Account;
Notifying us immediately of any unauthorized access or use of your Account.
You agree not to:
Create more than one Account for yourself;
Share your Account credentials with any third party;
Use another person’s Account without their permission;
Select a username that impersonates another person or violates any third party’s rights.
We reserve the right to suspend or terminate your Account at any time, for any reason, including but not limited to violation of these Terms, suspected fraudulent activity, or upon your request.
When you make a booking through our Platform:
You must provide accurate passenger information as required by the Carrier;
All bookings are subject to availability and confirmation;
A binding contract is formed upon receipt of your booking confirmation;
You will receive an electronic ticket or voucher via email.
5.2 Price and Payment
All prices displayed on the Platform are in the currency indicated at the time of booking and include the base fare charged by the Carrier and our service fee;
Additional fees, such as port taxes, fuel surcharges, or vehicle-specific fees, may apply and will be clearly indicated before you complete your payment;
Payment must be made in full at the time of booking using the available payment methods displayed on the Platform;
We accept major credit cards, debit cards, and other digital payment methods as indicated during the checkout process;
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. By completing a purchase, you acknowledge that your bank statement will typically display “PADDLE.COM * LYRIA” as the merchant descriptor;
All payment transactions are encrypted and processed in compliance with PCI-DSS standards to ensure the highest level of security for your payment data;
As a UK-registered company (UTR: 21922 24738), A2 TICKETS LTD (trading as Lyria) complies with all applicable tax and financial regulations regarding the sale of transportation services;
For any questions regarding your travel booking, payments, or ferry services, please contact our support team at support@lyriaa.com.
Upon successful payment, you will receive a booking confirmation email with your electronic ticket;
Please verify all details on your confirmation immediately and notify us of any errors;
Your booking reference number is required for check-in and boarding.
You are responsible for ensuring all passenger names and details match valid identification documents;
Incorrect information may result in denied boarding without refund;
Any changes to passenger information may be subject to fees from the Carrier.
You are solely responsible for ensuring you have all necessary travel documents (passports, visas, ID cards) required for your journey;
Requirements vary by route and nationality; check with relevant authorities before travel;
We are not liable for any issues arising from inadequate travel documentation.
Electronic tickets (e-tickets) are sent to the email address provided during booking;
You must present your e-ticket (printed or on a mobile device) at check-in;
E-tickets are non-transferable unless otherwise stated;
Some Carriers provide electronic tickets in the form of a boarding pass, which serves as valid travel documentation and allows direct boarding without additional exchange;
Some tickets must be exchanged for a boarding pass before boarding. In such cases, specific requirements and instructions will be clearly provided before you complete your purchase.
You must arrive at the departure terminal with sufficient time before departure;
Check-in deadlines vary by Carrier and route; refer to your booking confirmation;
Late arrival may result in denied boarding without refund.
Tickets are valid only for the date, time, and route specified;
Tickets are personal and non-transferable;
Resale of tickets is strictly prohibited.
For ferry bookings including vehicles:
You must provide accurate vehicle dimensions and type;
Incorrect vehicle information may result in additional charges or denied boarding;
Vehicle fees are determined by the Carrier based on size and type.
Cancellation policies vary by Carrier and ticket type. As a ticket retailer, we are strictly bound by the cancellation and refund policies of the respective Carriers. The specific refundability of your ticket is determined by the fare type selected at the time of booking.
Cancellation terms will be clearly displayed before you complete your booking;
To request a cancellation, contact us at support@lyriaa.com;
Refunds, where applicable, will be processed to the original payment method. Refund amounts are calculated by the Carrier, and we act solely as an intermediary in processing these funds.
Some tickets are sold as non-refundable or non-changeable. These restrictions will be clearly indicated at the time of booking. For non-refundable tickets:
No refund will be provided for cancellations;
Changes may not be permitted or may incur fees.
Please note: A2 TICKETS LTD sells transportation tickets only. We do not sell package holidays, combined travel packages, or “ticket + accommodation” bundles. The EU Package Travel Directive (2015/2302) does not apply to purchases made through our Platform.
Modification requests are subject to Carrier policies and availability;
Changes may incur administrative fees plus any fare difference;
Some ticket types do not permit changes.
If a Carrier cancels your booked service:
We will notify you as soon as reasonably practicable;
You will be offered an alternative sailing or a full refund;
We are not liable for additional expenses incurred due to Carrier cancellations.
We reserve the right to cancel any booking:
If we suspect fraudulent activity;
If payment is not successfully processed;
Due to errors in pricing or availability information;
In such cases, a full refund will be provided.
Refunds are processed within 14 business days of approval;
Refunds will be credited to the original payment method;
Bank processing times may vary.
Our service fee is non-refundable when the cancellation is initiated by the customer.
The service fee will be refunded only in the following circumstances:
The cancellation is due to an error on our part;
The Carrier cancels the service;
We are unable to issue a valid ticket for your booking.
For the avoidance of doubt: if you cancel your booking for any personal reason, even if the ticket fare itself is refundable under the Carrier’s policy, our service fee will not be refunded.
7.8 Unauthorized Chargebacks
If you initiate a chargeback through your bank without first contacting our support team (support@lyriaa.com) to request a refund in accordance with these Terms, we reserve the right to dispute the chargeback and provide this agreement as evidence of your commitment to our refund policy. Unauthorized chargebacks may result in the permanent suspension of your account and cancellation of any current bookings without refund.
7.9 General Refund Overview (Refund Matrix)
The table below provides a general overview of the refund process. Please refer to your specific booking confirmation for the exact terms applicable to your fare.
Your transportation is subject to the Carrier’s conditions of carriage, which govern:
Liability for loss, damage, or delay;
Baggage allowances and restrictions;
Check-in and boarding procedures;
Passenger conduct and safety requirements.
The Carrier’s liability for death, personal injury, loss, or damage to baggage is governed by:
The Carrier’s conditions of carriage;
Applicable international conventions (such as the Athens Convention for maritime travel);
Local laws and regulations.
Carriers reserve the right to change sailing times, routes, or vessels. We will make reasonable efforts to notify you of significant changes, but we are not liable for changes made by Carriers.
Carriers may refuse boarding to passengers who:
Fail to meet check-in deadlines;
Appear intoxicated or disorderly;
Pose a safety or security risk;
Do not possess valid travel documents;
Fail to comply with Carrier policies.
All content on the Platform, including but not limited to text, graphics, logos, images, software, and databases (“Content”), is owned by or licensed to A2 TICKETS LTD and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only.
You may not:
Copy, reproduce, modify, or distribute any Content without our prior written consent;
Use any data mining, robots, or similar data gathering methods;
Reverse engineer or attempt to extract source code from the Platform;
Use the Platform for any commercial purpose without authorization;
Remove any copyright or proprietary notices from the Content.
“Lyria”, the Lyria logo, the domain lyriaa.com, and other marks displayed on the Platform are trademarks of A2 TICKETS LTD. You may not use any trademark without our prior written permission.
You agree to use the Platform only for lawful purposes and in accordance with these Terms.
You agree not to:
Use the Platform in any way that violates any applicable law or regulation;
Engage in any fraudulent, abusive, or illegal activity;
Make speculative, false, or fraudulent bookings;
Transmit any viruses, malware, or harmful code;
Attempt to gain unauthorized access to any part of the Platform;
Interfere with or disrupt the Platform’s operation;
Impersonate any person or entity;
Collect or harvest user information without consent;
Use the Platform to send spam or unsolicited communications;
Resell or commercially exploit tickets purchased through the Platform.
Violation of these prohibited activities may result in:
Immediate termination of your Account;
Cancellation of bookings without refund;
Legal action where appropriate.
You may have the opportunity to submit reviews, comments, or other content (“User Content”) through the Platform.
By submitting User Content, you grant A2 TICKETS LTD a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, modify, publish, translate, distribute, and display such content in connection with our Services.
User Content must not:
Be false, misleading, or defamatory;
Infringe any third party’s intellectual property rights;
Contain offensive, obscene, or inappropriate material;
Violate any applicable law;
Contain personal information of others without consent.
We reserve the right to remove, edit, or refuse to publish any User Content at our sole discretion, without notice or liability.
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Platform, you consent to the practices described in our Privacy Policy.
To fulfill your booking, we share necessary passenger information with the relevant Carriers. This is essential for the provision of transportation services.
By creating an Account or making a booking, you agree to receive:
Booking confirmations and updates;
Important travel information and alerts;
Service-related notifications.
12.4 Cookies
We use cookies to enhance your experience on our Platform. Detailed information on how we use cookies can be found in our Cookie Policy.
The Platform and Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:
Merchantability and fitness for a particular purpose;
Non-infringement;
Accuracy, reliability, or completeness of information;
Uninterrupted, secure, or error-free operation.
We do not warrant the accuracy of information provided by Carriers or other third parties displayed on the Platform.
We make no warranties regarding the quality, safety, or reliability of transportation services provided by Carriers.
To the fullest extent permitted by applicable law, A2 TICKETS LTD, its directors, employees, agents, and affiliates shall not be liable for any:
Indirect, incidental, special, consequential, or punitive damages;
Loss of profits, revenue, data, or business opportunities;
Damages arising from your use of or inability to use the Platform;
Damages resulting from any transportation services provided by Carriers.
Our total aggregate liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the total amount paid by you for the specific booking giving rise to the claim.
Any claims related to the transportation services (including delays, cancellations, personal injury, or loss of baggage) must be directed to the relevant Carrier in accordance with their conditions of carriage.
As a ticket retailer, A2 TICKETS LTD is responsible for:
The accuracy of information we provide about tickets and services at the time of booking;
Processing your booking correctly and issuing valid tickets;
Providing customer support for booking-related issues;
Processing refunds in accordance with these Terms and Carrier policies.
A2 TICKETS LTD is not responsible for:
The provision or quality of transportation services by the Carrier;
Delays, cancellations, or schedule changes made by the Carrier;
Actions or omissions of the Carrier, its employees, or agents;
Conditions at ports, terminals, or on board vessels.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, war, government actions, or technical failures.
Nothing in these Terms shall exclude or limit our liability for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Any other liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless A2 TICKETS LTD, its directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
Your use of the Platform or Services;
Your violation of these Terms;
Your violation of any third party’s rights;
Any content you submit to the Platform;
Your breach of applicable laws or regulations.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.
The Platform may contain links to third-party websites or services that are not owned or controlled by A2 TICKETS LTD.
Links to third-party websites do not constitute an endorsement or recommendation by us of those websites or their content.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You access third-party websites at your own risk.
Some Carriers may have their own websites with additional information or services. Your use of such websites is subject to their terms and conditions.
We strongly recommend that you purchase comprehensive travel insurance before your journey, including coverage for:
Trip cancellation or interruption;
Medical emergencies;
Lost or delayed baggage;
Personal liability.
A2 TICKETS LTD does not provide travel insurance. Any insurance products offered through the Platform are provided by third-party insurers and subject to their terms.
It is your responsibility to ensure you have adequate insurance coverage for your travel needs.
You must ensure that you and all passengers in your booking are fit to travel. Some Carriers may have restrictions for:
Pregnant passengers (especially in late pregnancy);
Passengers with certain medical conditions;
Passengers requiring mobility assistance.
If you require special assistance or have specific needs, please inform us at the time of booking. We will communicate your requirements to the Carrier, but cannot guarantee that all requests can be accommodated.
Policies regarding pets vary by Carrier and route. Please check specific requirements before booking.
You must not carry prohibited or dangerous goods. Refer to the Carrier’s policies for details on restricted items.
If you have any complaints or disputes regarding your booking, please contact us first at support@lyriaa.com. We will endeavor to resolve your concern promptly and fairly.
For complaints related to the transportation service itself (such as onboard issues, delays, or service quality), please contact the Carrier directly. We can provide assistance in facilitating communication where possible.
We aim to acknowledge all complaints within 48 hours and provide a full response within 14 days.
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.
If you are a consumer, these Terms do not affect any statutory rights that cannot be waived or limited by contract under applicable law.
If you are a consumer in the United Kingdom:
You have legal rights under the Consumer Rights Act 2015 and other legislation;
These Terms do not affect those statutory rights;
For advice about your legal rights, contact your local Citizens Advice Bureau or Trading Standards office.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a right to cancel certain contracts within 14 days. However, please note that this right of withdrawal does not apply to contracts for passenger transport services with a specific date or period of performance, which includes ferry and transportation tickets with a fixed travel date.
If you are a consumer in the European Union, you may have rights under the EU Consumer Rights Directive (2011/83/EU), including a 14-day right of withdrawal from certain contracts.
Important Exception: In accordance with Article 16(l) of the EU Consumer Rights Directive, the right of withdrawal does not apply to contracts for the provision of passenger transport services where the contract provides for a specific date or period of performance. This exception applies to all tickets purchased through our Platform, as all ferry and transportation tickets are sold for travel on a specific date and time.
By completing a booking on our Platform, you expressly acknowledge and agree that:
Your ticket is for transportation on a specific date and time;
The exception under Article 16(l) of the EU Consumer Rights Directive applies to your purchase;
You do not have a 14-day right of withdrawal for your ticket purchase;
Any cancellation or refund is subject to the cancellation policy applicable to your specific ticket, as displayed at the time of booking.
These Terms, together with our Privacy Policy and any additional terms applicable to specific Services, constitute the entire agreement between you and A2 TICKETS LTD regarding your use of the Platform.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.
These Terms have been drafted in the English language. In the event of any conflict between the English version and any translated version, the English version shall prevail.
Nothing in these Terms creates any agency, partnership, or joint venture relationship between you and A2 TICKETS LTD.
Any notices to you may be provided via email to the address associated with your Account or by posting on the Platform.
We may terminate or suspend your access to the Platform and Services at any time, with or without cause, with or without notice.
You may terminate your Account at any time by contacting us at support@lyriaa.com.
Upon termination:
Your right to access the Platform ceases immediately;
Any outstanding bookings remain subject to the Carrier’s terms;
Provisions that by their nature should survive termination shall survive.
For any questions, concerns, or complaints regarding these Terms or our Services, please contact us:
A2 TICKETS LTD
Company registered in England and Wales
Brand Name: Lyria
Legal Entity: A2 TICKETS LTD
Company Registration Number: 16987046
Email: support@lyriaa.com
Website: www.lyriaa.com
Registered Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Trading Address: First Floor Swan Buildings, 20 Swan Street, Manchester, M4 5JW, UNITED KINGDOM
By using the Platform or making a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
© 2026 A2 TICKETS LTD. All rights reserved.